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Technical Support Specialist

2 months ago

Carlisle, Cumbria, United Kingdom Oscar Full time
Job Description

Position: Advanced Support Technician

Location: Barrow

Compensation: £34,000 + Benefits Package

Work Arrangement: On-Site

Overview

An exciting opportunity has arisen for an advanced support technician to become part of a thriving and profitable technology firm. With a diverse clientele spanning the UK, USA, and Australia, this is a remarkable time to engage with a growing organization. The company is conveniently located in Barrow, Cumbria, with easy access to transport links.

You will be an integral part of a vibrant team, utilizing your technical knowledge, customer service acumen, and analytical abilities to troubleshoot and resolve complex technical challenges.

About the Company

This organization is a highly successful, driven, and customer-centric enterprise that delivers cloud solutions to retailers worldwide. While experience with POS systems or cloud technologies is advantageous, it is not a prerequisite.

In addition to providing outstanding services to clients, the company offers exceptional in-house training for newcomers, continuous development opportunities to keep you informed on industry advancements, and rapid salary progression for top-performing employees. This role presents an excellent opportunity to advance your career within a supportive environment.

Key Responsibilities

The ideal candidate will possess strong customer service and technical support capabilities, with a meticulous approach to problem-solving. Your duties will include:

  • Delivering prompt and professional responses to customer inquiries
  • Diagnosing and troubleshooting system-related issues
  • Investigating and resolving advanced technical problems
  • Contributing to the creation of support documentation
  • Escalating unresolved issues to relevant team members

This position is offered as a full-time role, requiring on-site presence in the office, conveniently located near transport links.

Required Skills and Experience

  • Exceptional written and verbal communication skills
  • A curious mindset with strong problem-solving abilities
  • Experience in customer-facing roles
  • Proven track record in troubleshooting complex systems
  • Familiarity with SQL

Benefits

  • 32 days of annual leave
  • Comprehensive system training
  • Private healthcare coverage
  • Sick pay provisions
  • Accelerated salary progression

If you are an advanced support technician interested in contributing to a rapidly expanding technology firm, this role may be the perfect fit for you.