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Technical Support Specialist

2 months ago

Carlisle, Cumbria, United Kingdom Oscar Full time

Job Role: Technical Support Specialist


Location: Remote


Salary: £34,000 + Benefits Package


Work Pattern: Full-Time


About the Company

Oscar is a fast-growing tech business that provides cloud-based solutions to retailers worldwide. As a highly profitable and customer-focused company, we offer exceptional services to our clients and provide fantastic in-house training for new starters.


About the Role

We are seeking a skilled Technical Support Specialist to join our dynamic team. As a Technical Support Specialist, you will be responsible for providing professional and timely responses to customer enquiries, diagnosing and troubleshooting system problems, and investigating and resolving advanced technical issues.


Key Responsibilities:

  • Provide technical support to customers via phone, email, or chat
  • Diagnose and troubleshoot system problems using technical knowledge and tools
  • Investigate and resolve advanced technical issues
  • Contribute to the development of support documentation
  • Escalate unresolved issues to appropriate members of the team


Requirements:

  • Excellent written and communication skills
  • A curious and problem-solving mindset
  • Customer-facing experience
  • Proven ability to troubleshoot complex systems
  • SQL knowledge


Benefits

  • 32 days holiday
  • System training
  • Private healthcare
  • Sick pay
  • Fast salary progression


What We Offer

Oscar offers a dynamic and supportive work environment, with opportunities for career growth and development. If you are a skilled Technical Support Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity.


How to Apply

To be considered for this role, please submit your CV and a cover letter outlining your experience and qualifications.