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Technical Support Specialist

2 months ago

Carlisle, Cumbria, United Kingdom Oscar Full time
Job Description

Position: Advanced Customer Support Technician

Location: Barrow

Compensation: £34,000 + Benefits Package

Work Arrangement: On-Site

Overview

An exciting opportunity has arisen for an advanced customer support technician to become part of a thriving and innovative technology firm. With a clientele spanning the UK, USA, and Australia, this is a pivotal moment to become involved with a rapidly expanding organization. The company is conveniently located in Barrow, Cumbria, with easy access to transportation.

You will be an integral member of a vibrant team, utilizing your technical know-how, customer service aptitude, and analytical abilities to diagnose and resolve complex technical challenges.

About the Company

This organization is a highly successful, driven, and customer-centric enterprise that specializes in providing cloud-based systems to retailers worldwide. While experience with point-of-sale (POS) systems or cloud solutions is advantageous, it is not a prerequisite.

In addition to delivering outstanding services to clients, the company offers exceptional in-house training for newcomers, continuous professional development opportunities to keep you informed about industry advancements, and rapid salary progression for exemplary employees. This is a remarkable opportunity to advance your career within a supportive environment.

Key Responsibilities

The ideal candidate will possess strong customer service and technical support capabilities, with a meticulous approach to problem-solving. Your duties will encompass:

  • Delivering prompt and professional responses to customer inquiries
  • Diagnosing and troubleshooting system-related issues
  • Investigating and resolving advanced technical problems
  • Contributing to the creation of support documentation
  • Escalating unresolved issues to relevant team members

This role is offered as a full-time position, requiring on-site presence in the office.

Essential Skills and Experience

  • Exceptional written and verbal communication skills
  • A curious mindset with strong problem-solving abilities
  • Experience in customer-facing roles
  • Demonstrated ability to troubleshoot intricate systems
  • Proficiency in SQL

Benefits

  • 32 days of annual leave
  • Comprehensive system training
  • Private healthcare coverage
  • Sick pay provisions
  • Accelerated salary advancement opportunities

If you are an advanced customer support technician looking to contribute to a dynamic technology firm, this position may be the perfect fit for you.