Technical Support Specialist
4 weeks ago
Position: Advanced Customer Support Technician
Location: Barrow
Compensation: £34,000 + Benefits Package
Work Arrangement: On-Site
Overview
An exciting opportunity has arisen for an advanced customer support technician to become part of a thriving and profitable technology firm. With a clientele spanning the UK, USA, and Australia, this is a remarkable time to engage with a growing organization. The company is conveniently located in Barrow, Cumbria, with easy access to transport.
You will be integrating into a vibrant team, utilizing your technical knowledge, customer service abilities, and analytical skills to troubleshoot and resolve technical challenges.
About the Company
This organization is a highly successful, driven, and customer-centric enterprise that delivers cloud solutions to global retailers. Experience with cloud-based systems or point-of-sale (POS) solutions is advantageous but not mandatory.
They not only excel in providing outstanding services to their clients but also offer exceptional in-house training for newcomers, continuous development opportunities to stay current with industry advancements, and rapid salary progression for exemplary employees. This role is an excellent opportunity to advance your career in a supportive environment.
Key Responsibilities
The ideal candidate will possess strong customer service and technical support skills, demonstrating a meticulous approach to problem-solving. Your duties will encompass:
- Delivering professional and prompt responses to customer inquiries
- Diagnosing and troubleshooting system-related issues
- Investigating and resolving complex technical problems
- Contributing to the creation of support documentation
- Escalating unresolved issues to relevant team members
This position is offered as a full-time role, requiring on-site presence in the office.
Required Skills and Experience
- Exceptional written and verbal communication skills
- A curious mindset with strong problem-solving capabilities
- Experience in customer-facing roles
- Proven track record in troubleshooting intricate systems
- Familiarity with SQL
Benefits
- 32 days of annual leave
- Comprehensive system training
- Private healthcare coverage
- Sick pay provisions
- Accelerated salary progression
If you are an advanced customer support technician interested in contributing to a rapidly expanding technology firm, this position may be ideal for you.
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