Technical Support Specialist

3 weeks ago


Carlisle, Cumbria, United Kingdom Cathcart Technology Full time

Cathcart Technology is seeking a skilled Technical Support Specialist to join a forward-thinking and environmentally conscious leader in the Timber sector. This position is based on-site and plays a crucial role in delivering exceptional technical assistance and maintenance throughout the organization.

As one of the premier companies in the UK Timber industry, our client is committed to innovation and sustainability, providing cutting-edge solutions to their clientele.

In this role, you will be an integral part of the IT department at the Carlisle location, focusing on delivering comprehensive support to system users. You will work closely with the IT Support Manager to ensure that technical issues are resolved efficiently, from the initial inquiry to final resolution.

Key Responsibilities:

  • Provide 1st Line IT and Helpdesk Support.
  • Manage and escalate tickets from the Ticket Management System via various channels including phone, email, and face-to-face interactions.
  • Deliver first responses to technical queries and issues.
  • Configure and assemble machines from the ground up.
  • Monitor and maintain backup systems.
  • Assist in the installation and configuration of servers.

Qualifications and Skills:

  • Proven experience as an IT Support Technician.
  • Proficient in Desktop, Laptop, and Server Support.
  • Familiarity with Windows 7, 10, and 11 Operating Systems.
  • Experience supporting Office 365.
  • Strong communication and problem-solving abilities.
  • Valid UK Driver's License.
  • Preferred: Knowledge of Windows Server, Active Directory, Linux, and VMware.

In return, our client offers a competitive salary range of £25,000 - £30,000, commensurate with experience, along with a comprehensive benefits package that includes product discounts, vouchers for popular high street brands and restaurants, opportunities for funded learning and career advancement, and a life assurance policy.

This role requires full on-site attendance from Monday to Friday, and candidates should ideally be located within a reasonable commuting distance. There will be two stages of interviews, starting with a remote session followed by an in-person meeting.

If you believe you are a suitable candidate for this position, we encourage you to submit your application for consideration.



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