Community Housing Advisor
3 weeks ago
Contract Type: Temporary (3 months+)
The primary objective of the Community Housing Advisor role is to provide a comprehensive housing service to tenants and leaseholders while collaborating with various teams to promote sustainable living environments.
This role involves delivering a proactive and customer-centric housing management service across designated areas, ensuring that our organization meets its legal and contractual responsibilities to tenants and leaseholders.
Key Responsibilities:
- Maintain safe and well-kept estates.
- Offer guidance, information, and reports on housing management issues.
- Deliver essential housing management services to a high standard, ensuring timely execution of activities.
- Address complaints, member inquiries, and service delivery challenges within the scope of the role, while proposing enhancements to service delivery.
Required Knowledge and Skills:
- Understanding of housing, estate management, health and safety issues, and their impact on resident well-being and landlord responsibilities.
- Familiarity with current legislation related to housing, tenancy, leasehold management, and estate safety.
- Educational qualifications equivalent to NQF level 3 (e.g., A level/BTEC National Diploma, NVQ level 3) or demonstrable relevant experience.
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