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Housing Management Officer

2 months ago

Streatham, Greater London, United Kingdom Service Care Solutions Full time
Position:
Housing Management Officer

Location:
Lambeth, London

Contract Duration:
3 Months (with potential for extension)

Working Hours:
35 hours per week

We are looking for a committed Housing Management Officer to join a local authority in Lambeth. This position is centered on providing exceptional housing services and fostering sustainable tenancies within the community.

Role Overview:
As a Housing Management Officer, your primary responsibility will be to deliver proactive, customer-oriented housing management services.

Key Responsibilities:
  • Delivering essential housing management services to a high standard.
  • Providing assistance and guidance to residents regarding tenancy and estate management.
  • Maintaining and updating management information systems with pertinent data.
  • Addressing complaints and service delivery challenges.
  • Processing allowances, compensation claims, and discretionary awards.
  • Investigating and managing abandoned properties and tenancy fraud cases.
  • Conducting welcome visits for new tenants and performing tenancy reviews.
  • Coordinating routine site inspections and overseeing estate service contracts.
  • Managing issues related to nuisance and anti-social behavior.
  • Encouraging tenant participation and community development initiatives.

Candidate Profile:
The ideal candidate will possess prior experience in a comparable housing role.

Essential Qualifications:
  • Demonstrated experience collaborating with multi-agency partners, local residents, community organizations, and law enforcement.
  • Experience in managing complex casework with successful outcomes.
  • Ability to resolve inquiries and provide guidance to customers.
  • Supervisory experience, including training and quality assurance.
  • Strong written communication skills for creating content for newsletters and reports.

Contract Details:
  • Working Hours: 35 hours per week, Monday to Friday, with occasional evening meetings.
  • Duration: 3 months, with the possibility of transitioning to a temporary-to-permanent position.