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Front Desk Operations Supervisor
2 months ago
Salary: £26500
We are currently seeking a Front Desk Operations Supervisor to become a vital part of our esteemed team at Axiom Hospitality Limited.
Reporting Structure: This role reports directly to the Front Office Manager and is an excellent opportunity for a skilled individual aiming for professional advancement in a dynamic and industrious team atmosphere.
What We Provide:
- Annual salary of £26500
- Full-time contract (38.5 hours per week) or a permanent part-time contract (NUMBER hours per week) or various flexible working hours available
Your Responsibilities:
As a Front Desk Operations Supervisor, you will assist in the daily management of the front desk and oversee the department in the absence of the manager.
Your role will involve delivering courteous and efficient service to all guests while maintaining the highest standards of service at all times.
You will be responsible for warmly welcoming guests and acting as a true representative of exceptional service, addressing all inquiries and requests in a professional and efficient manner, whether in person or via telephone.
This position requires you to thrive in a bustling and dedicated team environment, where continuous learning and development are encouraged.
Key Responsibilities Include:
- Maintaining a guest-centric approach by consistently providing outstanding customer service with a knowledgeable, friendly, and effective demeanor;
- Assisting in the smooth operation of the department, including scheduling, performance reviews, and training of team members;
- Taking ownership of the efficient organization and operation of the front desk in accordance with established protocols and standards;
- Fostering positive relationships with colleagues through teamwork and flexibility to resolve issues and answer queries;
- Exhibiting a courteous, helpful, and friendly attitude towards all guests at all times, confidently using guest names whenever possible;
- Documenting all relevant feedback, suggestions, and maintenance requests to initiate follow-up with integrity;
- Ensuring proper handover procedures for daily operations regarding coverage and financial transactions;
- Being aware of any complaints or issues and bringing them to the attention of the Front Office and Duty Manager while offering assistance with integrity;
- Promoting company values and behaviors consistently.
Ideal Candidate: The successful candidate will be enthusiastic about change, detail-oriented, and trustworthy.
Essential Skills and Experience:
- A genuine passion for the Hospitality Industry;
- Prior experience as a receptionist or in a supervisory role is essential;
- Ability to comprehend our guests' needs to create memorable service experiences;
- Exceptional customer service skills with the ability to anticipate guests' requirements;
- A strong leader capable of motivating and guiding others to adhere to established procedures and standards;
- Excellent personal presentation;
- Ability to work independently with minimal supervision;
- Outstanding communication skills, both verbal and written;
- A collaborative team player with a flexible approach.
Applicants must have the right to work in the UK, and documented proof of eligibility will be required from all candidates prior to employment.
Benefits:
- Hotel discounts across all Axiom Hospitality properties – colleague rates and up to 50% off food and beverage;
- 28 days of holiday, including bank holidays, increasing to 33 days over time;
- Discounts on retail, dining, events, and more through our benefits and rewards portal;
- Access to our Employee Assistance Line for Mental Health and Wellbeing support;
- Utilization of the Wagestream Financial Wellbeing platform for instant pay access;
- Complimentary Axiom Xcape stayover after one year of service;
- A growing team with excellent training, advancement, and promotion opportunities;
- Referral bonuses starting at £250 for recommending new team members;
- Complimentary meals during shifts;
- Length of service awards ranging from 1 to 20 years and beyond.
Commitment to Diversity:
At Axiom Hospitality, we value diversity and believe it is essential to our success as a rapidly growing hospitality company with global ambitions. We are proud to be an equal-opportunity employer and actively seek to recruit, develop, and retain talented individuals from diverse backgrounds, perspectives, and skills.
Sustainability Efforts:
We are dedicated to reducing our carbon, energy, water, and waste footprint. Our commitment to ethical practices is reflected in our aim to be a sustainable and responsible business for our employees, communities, and the planet. We work closely with our hotel owners to support sustainability initiatives and strive to minimize our environmental impact through recognized eco-label certifications.
Our hotels are committed to being active members of their local communities, supporting local charities through volunteering, donations, and fundraising efforts. At Axiom Hospitality, caring for people extends beyond our business and is integral to our identity.
