Front Desk Team Lead

3 weeks ago


South Ruislip, Greater London, United Kingdom Westone Recruitment Full time
Reception Supervisor Opportunity

We are seeking a dynamic and experienced Reception Supervisor to lead our front desk team at a prestigious hotel. This is a fantastic opportunity to work in a first-class environment, where you can enhance your career while enjoying exclusive benefits.

Key Responsibilities:
  • Supervise and support the front desk team, ensuring seamless operations and outstanding guest experiences.
  • Handle guest check-ins and check-outs, maintaining high standards of service.
  • Assist with duty manager shifts, managing hotel operations and resolving guest issues efficiently.
  • Implement upselling techniques to enhance guest stays and maximize revenue.
  • Collaborate with other departments to ensure guest satisfaction and smooth service delivery.
Requirements:
  • Experience with working with Opera.
  • Proven experience in a hotel reception or front desk role, with supervisory experience preferred.
  • Strong leadership and communication skills.
  • Excellent problem-solving abilities and a proactive approach to guest service.
Benefits:
  • Competitive salary of £28,300 per annum.
  • Working 4 days on & 4 days off.
  • Generous upselling incentives to boost your earnings.
  • Discounts at numerous high street stores and online shopping platforms.
  • Opportunities for professional development and career advancement within this esteemed hotel group.

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