Front Desk Associate

3 weeks ago

South Kensington, Greater London, United Kingdom Radisson Blu Hotel, London South Kensington Full time
Receptionist Job Description

We are seeking a highly skilled and enthusiastic Receptionist to join our team at Radisson Blu Hotel, London South Kensington. As a Receptionist, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all visitors.

Key Responsibilities:
  • Provide courteous and efficient service to all guests, maintaining the highest standards of service at all times.
  • Greet guests in a warm and friendly manner, and be a true ambassador for excellent service.
  • Deal with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.
  • Work in a busy and hardworking team environment, where you will continually learn and develop.
  • Be responsible for gaining experience in all sections of the front desk department and ensuring company and legal requirements are maintained.
  • Promote the company values and behaviours at all times.
Requirements:
  • Enthusiastic about change, focused on details, and trustworthy.
  • Right to work in the UK, with documented evidence of eligibility required prior to commencing employment.
Benefits:
  • Hotel discounts across all Axiom Hospitality hotels.
  • 28 days holiday, increasing yearly to 33 days.
  • Discounts across retail, restaurants, events, and more through our benefits and rewards portal.
  • Access to our Employee Assistance Line to support your Mental Health and Wellbeing.
  • Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay.
  • Yearly complimentary Axiom Xcape stayover after one year of service.
  • A growing team with great training, progression, and promotion opportunities.
  • Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire.
  • Free meals while on shift.
  • Length of service awards, ranging from 1 year to 3, 5, 10, and 20-year rewards and more
About Us:

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

We are making efforts to reduce our carbon, energy, water, and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable, and responsible business for our people, our communities, and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.

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