Front Desk Associate

2 weeks ago

South London, United Kingdom DoubleTree by Hilton London Chelsea Full time
Receptionist Job Opportunity at DoubleTree by Hilton London Chelsea

We are seeking a highly motivated and customer-focused Receptionist to join our team at DoubleTree by Hilton London Chelsea. As a Receptionist, you will be the first point of contact for our guests and will play a vital role in ensuring their stay with us is exceptional.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and efficient manner.
  • Manage the front desk, handling check-ins, check-outs, and room assignments.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Assist with room assignments, key card distribution, and other administrative tasks.
  • Collaborate with the Front Office Manager and Reception Supervisors to ensure seamless operations and excellent guest experiences.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong organizational and time management skills, with the ability to multitask and prioritize tasks efficiently.
  • Basic knowledge of hotel operations, including room types, rates, and packages.
  • Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
  • High school diploma or equivalent required; hospitality experience preferred.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development within the DoubleTree by Hilton brand.
  • A dynamic and supportive work environment, with a focus on teamwork and guest satisfaction.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity to join our team at DoubleTree by Hilton London Chelsea.

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