Night Receptionist

3 weeks ago


South Kensington, Greater London, United Kingdom Melia London Kensington Full time
Join Our Team as a Night Receptionist

We are seeking a highly skilled and experienced Night Receptionist to join our team at Melia London Kensington. As a Night Receptionist, you will be responsible for ensuring that all guests receive a warm and memorable experience during their stay.

Key Responsibilities:
  • Provide exceptional customer service to guests, responding to their needs and requests in a timely and professional manner.
  • Manage the front desk operations, including checking in and out guests, handling room assignments, and resolving any issues that may arise.
  • Work closely with the hotel team to ensure that all guests have a comfortable and enjoyable stay.
  • Deal with complaints and issues in a professional and courteous manner, finding solutions to resolve the problem.
Requirements:
  • Minimum 2 years of experience in a related field.
  • Fluency in English.
  • Spanish knowledge is a plus.
  • Knowledge of the Opera system.
What We Offer:
  • Competitive salary.
  • 28 days of holiday, including 8 public holidays.
  • Contributory pension scheme.
  • Refer a friend bonus: £500 (subject to successfully completed 6 months probation).
  • Discounted dental and health cover with HSF.
  • Travel and food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends, and families while traveling and staying in our hotels, including F&B discount (subject to individual outlets).
  • Personal development programs designed to support your career right from the start, with unlimited access to an online learning platform.
  • Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules).
  • High street discounts with Perks at Work.
  • Pay Day Celebrations.

We are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

If you want to be Very Inspiring People, follow us on: INSTAGRAM, TWITTER, LINKEDIN, INDEED, GLASSDOOR, TPBN1_UKCT


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