Front Desk Supervisor

5 months ago

London, United Kingdom Step Ahead Full time

**Exciting Front Desk Supervisor Opportunity available now**

Unveil the secrets of a hidden gem in the heart of London's Covent Garden district We're in search of an exceptional Front Desk Supervisor to join our exclusive team at a magical and enchanting site.

Your primary mission revolves around supporting the Front Desk Manager, orchestrating reception activities with finesse, and providing exceptional assistance to our team.

As the Front Desk Supervisor, you'll be the mastermind behind the development of cutting-edge protocols, meticulously crafted to elevate our guest experience to unparalleled heights.

Talent is our greatest asset, and you'll be entrusted with the recruitment, training, and seamless coordination of our front desk team, ensuring every member is empowered to create unforgettable memories for our cherished guests.

Be the hero who addresses customer needs with grace, resolving any concerns, and working closely with Marketing and Call Center departments to ensure seamless guest interactions.

Creativity knows no bounds as you support the Front Desk Manager in crafting alluring sales opportunities and enticing upselling promotions, weaving an air of magic around each guest.

Beyond the front desk, you'll be the custodian of our inventory, skillfully managing stock levels and ensuring a smooth flow of essential materials.

And the location? An awe-inspiring secret, nestled within the historic charm of Covent Garden. Discover an extraordinary site, where the timeless charm of an antique house once owned by a renowned author adds a hint of wonder to the atmosphere.

This thrilling opportunity awaits you, as our site enters its inaugural stage. Become a part of something extraordinary, where your passion and dedication will help shape an experience unlike any other. Embrace the mystique and embark on an extraordinary journey with us

What we are looking for:

- At least 2 years prior experience in a similar position, in a hosting role such as concierge, host, or receptionist supervisor.
- Your English level should be Fluent/Advanced C1.
- You have great communication skills and are completely customer-oriented, with noticeable commercial expertise.
- You are able to multitask.
- Someone willing and able to work on weekends. You must be flexible and able to work nights, holidays, and weekends when needed.

What we offer:

- Salary £30,000 per annum
- Weekend and Overtime Supplements provided
- Permanent contract
- We will contribute to a pension scheme
- 30% off in all our experiences

**REWARD**

We will provide good levels of pay, recognising the importance of each individual to the team, never paying below the London Living Wage

We will provide a range of additional benefits, beyond pay, to reward in ways that are important for each individual

We will be flexible in our working patterns and practices, striving to agree shifts that work for you and for us, giving us both more certainty

**RESPECT**

We will champion diversity and promote inclusion in our teams, and everything we do

We will adapt our practice to respect and respond to diverse needs and ensure that everyone feels included

We will always listen, respect and respond to issues and ideas raised by all our team members at any level

**PROGRESSION**

We will help you chose how to progress, identify opportunities, and get you on the right path

We will support your progression through training, learning new skills, and promotion

We will celebrate your successes with rewards and recognition for great team performance and personal achievement

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