IT Service Management Specialist

2 days ago

Watford, Hertfordshire, United Kingdom La Fosse Full time
Job Title: ITSM Analyst Job Summary: We are seeking an experienced ITSM Analyst to join our team at La Fosse. As an ITSM Analyst, you will be responsible for managing business and technical incidents and high-priority problems to resolution, ensuring minimal impact to the business. Key Responsibilities: * Manage business and technical incidents and high-priority problems to resolution, ensuring minimal impact to the business. * Analyze incidents and problems, identify trends, and develop working practices and resolutions to minimize the risk of recurring issues. * Coordinate and manage resources and cross-functional teams from all areas of the business as required to resolve issues. * Communicate and work proactively with wider business stakeholders. * Keep policies and processes updated and accurate. * Work with the wider Project Teams on Continual Service Improvement. Requirements: * Experience of working with incident management, identifying root causes, advising on solutions, and remedial actions during and after a major incident. * Understanding of Knowledge Base Management. * Excellent written and verbal communication skills. * Strong accuracy and attention to detail. * Strong Stakeholder Management. What We Offer: * A competitive salary and benefits package. * Opportunities for career growth and professional development. * A dynamic and supportive work environment. About Us: La Fosse is a leading provider of IT services and solutions. We are committed to delivering high-quality services and solutions to our clients, and we are seeking talented individuals to join our team.

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