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Service Delivery Manager
2 months ago
As an ICT Service Delivery Manager at Randstad Technologies Ltd, you will play a key role in driving the digital transformation of our clients in the construction industry.
Key Responsibilities:
- Manage IT operations to ensure smooth collaboration across teams
- Streamline processes to improve efficiency and productivity
- Ensure effective management of 3rd Line Support Analysts
- Deal with escalations from 3rd line support
- Reporting on stats and feeding back to stakeholders
- Change Management and process improvement
- Risk Management and ensuring compliance
- Relationship management with outsourcing teams
About Randstad Technologies Ltd
We are a leading specialist recruitment business for the IT & Engineering industries. Our mission is to provide innovative solutions to our clients' talent acquisition needs.
