Service Delivery Team Lead

3 weeks ago


Watford, Hertfordshire, United Kingdom ENGINEERINGUK Full time
Role Overview:

As a Deployment Team Manager, you will be responsible for managing a team of Deployment Project Executives. Your mission is to ensure excellent service delivery to retailers, coordinate with various departments, and drive a modernised retail transformation.

Key responsibilities include:

  1. Performance & Quality: Optimise daily processes, manage team activities, and ensure high-quality outcomes using the Deployment Management System.
  2. Planning: Collaborate on deployment plans, align with stakeholders, and adapt to meet objectives and timelines.
  3. Implementation: Support deployment software requirements to ensure they meet delivery needs.
  4. Risk Management: Identify potential risks and create mitigation strategies.

Success Metrics:

  1. Effective rollout of new National Lottery PPOS assets.
  2. Achievement of sales targets and seamless customer service during transitions.

Requirements:

  1. Experience leading multi-skilled teams in fast-paced environments.
  2. Proven track record in customer service excellence and retail execution.
  3. Strong leadership skills with a focus on motivation and commercial growth.
  4. Familiarity with digital retail technologies.


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