Service Delivery Team Lead
3 weeks ago
As a Deployment Team Manager, you will be responsible for managing a team of Deployment Project Executives. Your mission is to ensure excellent service delivery to retailers, coordinate with various departments, and drive a modernised retail transformation.
Key responsibilities include:
- Performance & Quality: Optimise daily processes, manage team activities, and ensure high-quality outcomes using the Deployment Management System.
- Planning: Collaborate on deployment plans, align with stakeholders, and adapt to meet objectives and timelines.
- Implementation: Support deployment software requirements to ensure they meet delivery needs.
- Risk Management: Identify potential risks and create mitigation strategies.
Success Metrics:
- Effective rollout of new National Lottery PPOS assets.
- Achievement of sales targets and seamless customer service during transitions.
Requirements:
- Experience leading multi-skilled teams in fast-paced environments.
- Proven track record in customer service excellence and retail execution.
- Strong leadership skills with a focus on motivation and commercial growth.
- Familiarity with digital retail technologies.
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