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Customer Service Representative
2 months ago
We are seeking a highly skilled and fluent Finnish or Swedish Customer Service Representative to join our team at Think Specialist Recruitment. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to queries, and resolving issues in a timely and professional manner.
Main Responsibilities:
- Supporting customers with technical queries and providing solutions to resolve their issues
- Managing a shared inbox and responding to customer inquiries
- Running daily product reports and sharing insights with the senior leadership team
- Organizing item collections, returns, and sending out replacements
- Developing product knowledge and sharing it with customers
- Providing an empathetic level of customer service and consistently meeting customer expectations
Requirements:
- Fluent in Finnish or Swedish and English
- Experience in a customer service role, preferably in a similar industry
- Full rights to work in the UK (we cannot provide sponsorship)
- Warm, friendly, calm, and professional telephone manner
- Attention to detail and ability to multitask
- Able to commute to our office
About Us:
Think Specialist Recruitment is an independent recruitment agency specializing in permanent, temporary, and contract recruitment. We work with a wide range of clients across various industries, including administration, customer service, human resources, and more.
