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IT Support Specialist

2 months ago

Watford, Hertfordshire, United Kingdom Enra Specialist Finance Full time
Job Summary

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Enra Specialist Finance. As a key member of our IT department, you will be responsible for providing exceptional technical support to our staff, ensuring that our IT systems and infrastructure are running smoothly and efficiently.

Key Responsibilities
  • First-Line Support: Troubleshoot and resolve IT-related issues, including software and hardware problems, such as laptop and printer issues.
  • Active Directory Administration: Create and manage user accounts, reset passwords, and create groups.
  • Asset Management: Maintain an accurate asset database and track changes to our IT assets.
  • Network Troubleshooting: Identify and resolve basic network issues.
  • Escalation: Escalate unresolved issues to senior team members for further assistance.
  • Customer Service: Provide exceptional customer service to all staff members, responding to their IT queries and concerns in a timely and professional manner.
  • External Support: Arrange for external technical support when necessary, ensuring that our IT systems are always up-to-date and running efficiently.
Requirements
  • Excellent Communication Skills: Possess excellent communication skills, both written and verbal, to effectively interact with staff members.
  • Organizational Skills: Demonstrate strong organizational skills to manage multiple tasks and priorities.
Preferred Qualifications
  • Windows and Mac Operating Systems: Have experience supporting Windows and Mac operating systems.
  • Microsoft Office Suite: Be proficient in Microsoft Office Suite.
  • Active Directory Administration: Possess knowledge of Active Directory administration, including user and security group management.