Tenancy Sustainment Specialist

5 days ago

London, Greater London, United Kingdom Lambeth Full time
About the Role

We are seeking a skilled Tenancy Sustainment Officer to join our team in supporting clients to sustain their own tenancies. This is an ideal role for someone who has a passion to make a difference and help individuals to remain in their accommodation.

Key Responsibilities
  • Manage large and varied caseloads of often vulnerable customers who are at risk of losing their homes.
  • Liaise with various departments to resolve complex housing issues.
  • Provide advice and support to tenants and landlords participating in the council's private renting schemes and tenants in the private rented sector, with the aim of sustaining tenancies.
  • Develop and maintain a high level of personal contact with tenants, landlords and support agencies through casework, in order to maximise engagement and minimise rent arrears and breaches of tenancy.
  • Be proactive in the monitoring of tenancy end dates and initiating renewal negotiations, maintaining a sustainment tracer to ensure homelessness is prevented from our private renting schemes and other private tenancies.
Requirements

The successful candidate will be required to hold a valid Enhanced Disclosure from the Disclosure and Barring Service (DBS). Further information about the Disclosure can be found at https://www.gov.uk/disclosure-barring-service-check.

What We Offer

We believe in rewarding our staff. When you join us, you'll gain access to a range of benefits, including:

  • Participation in our Staff Networks: Black, Asian, and Multi-Ethnic, LGBTQ+, Disability, Young Professionals, and Women's.
  • Generous annual leave entitlement starting from 25 days, increasing to up to 30 days depending on length of service.
  • Membership in the Local Government Pension Scheme.
  • Hybrid Working.
  • Employee Assistance Programme.
  • Occupational Sick Pay based on length of service.
  • Discounts at local restaurants.
  • Discount at our Active Lambeth Gyms.
  • Learning and Development opportunities, including Apprenticeships.
  • Cycle to Work Scheme.
  • Secure Bike Storage facilities at our Town Hall and Civic Centre.
  • Trade Union Membership.
About Us

Lambeth Council is committed to providing quality services and equal opportunities for all. We are dedicated to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please visit our website.

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