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Tenancy Sustainment Officer

2 months ago

London, Greater London, United Kingdom Lambeth Full time
About the Role

We are seeking a highly motivated and experienced Tenancy Sustainment Officer to join our team at Lambeth Council. As a key member of our Tenancy Sustainment and Support service, you will play a vital role in supporting clients to sustain their own tenancies.

Key Responsibilities
  • Manage large and varied caseloads of often vulnerable customers who are at risk of losing their homes.
  • Liaise with various departments to resolve complex housing issues.
  • Provide advice and support to tenants and landlords participating in the council's private renting schemes and tenants in the private rented sector, with the aim of sustaining tenancies.
  • Develop and maintain a high level of personal contact with tenants, landlords and support agencies through casework, in order to maximise engagement and minimise rent arrears and breaches of tenancy.
  • Be proactive in the monitoring of tenancy end dates and initiating renewal negotiations, maintaining a sustainment tracer to ensure homelessness is prevented from our private renting schemes and other private tenancies.
Requirements
  • A valid Enhanced Disclosure from the Disclosure and Barring Service (DBS).
  • Ability to work flexibly with a 'can do' attitude coupled with a friendly and team-player approach.
  • Understanding of landlord's responsibilities and obligations.
  • Ability to prioritise workloads and motivate people to engage.
What We Offer
  • Generous annual leave entitlement.
  • Membership in the Local Government Pension Scheme.
  • Hybrid Working.
  • Employee Assistance Programme.
  • Occupational Sick Pay based on length of service.
  • Discounts at local restaurants.
  • Discount at our Active Lambeth Gyms.
  • Learning and Development opportunities, including Apprenticeships.
  • Cycle to Work Scheme.
  • Secure Bike Storage facilities at our Town Hall and Civic Centre.
  • Trade Union Membership.