Tenancy Sustainment Officer

1 week ago

London, Greater London, United Kingdom Lambeth Full time

About the Role:

We are seeking a skilled Tenancy Sustainment Officer to join our team at Lambeth Council. As a key member of our Tenancy Sustainment and Support service, you will play a vital role in supporting clients to sustain their own tenancies.

Key Responsibilities:

  • Manage large and varied caseloads of often vulnerable customers who are at risk of losing their homes.
  • Liaise with various departments to resolve complex housing issues.
  • Provide advice and support to tenants and landlords participating in the council's private renting schemes and tenants in the private rented sector.
  • Develop and maintain a high level of personal contact with tenants, landlords, and support agencies through casework.

About Us:

Lambeth Council is a vibrant and diverse community with a strong commitment to delivering excellent services to our residents. We are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role.

What We Offer:

  • Generous annual leave entitlement starting from 25 days, increasing to up to 30 days depending on length of service.
  • Membership in the Local Government Pension Scheme.
  • Hybrid Working.
  • Employee Assistance Programme.
  • Occupational Sick Pay based on length of service.
  • Discounts at local restaurants.
  • Discount at our Active Lambeth Gyms.
  • Learning and Development opportunities, including Apprenticeships.
  • Cycle to Work Scheme.
  • Secure Bike Storage facilities at our Town Hall and Civic Centre.
  • Trade Union Membership.

How to Apply:

If you're interested in this opportunity, click on the apply button and complete an online application. We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

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