Tenancy Sustainment Specialist
3 days ago
We are seeking a skilled Tenancy Sustainment Officer to join our team in supporting clients to sustain their own tenancies. This is an ideal role for someone who has a passion to make a difference and help individuals to remain in their accommodation.
Key Responsibilities- Manage large and varied caseloads of often vulnerable customers who are at risk of losing their homes.
- Liaise with various departments to resolve complex housing issues.
- Provide advice and support to tenants and landlords participating in the council's private renting schemes and tenants in the private rented sector, with the aim of sustaining tenancies.
- Develop and maintain a high level of personal contact with tenants, landlords and support agencies through casework, in order to maximise engagement and minimise rent arrears and breaches of tenancy.
- Be proactive in the monitoring of tenancy end dates and initiating renewal negotiations, maintaining a sustainment tracer to ensure homelessness is prevented from our private renting schemes and other private tenancies.
- A valid Enhanced Disclosure from the Disclosure and Barring Service (DBS).
- Able to demonstrate a high level of personal contact with tenants, landlords and support agencies through casework.
- Ability to prioritise workloads, motivate people to engage, and work flexibly with a 'can do' attitude coupled with a friendly and team-player approach.
- Generous annual leave entitlement.
- Membership in the Local Government Pension Scheme.
- Hybrid Working.
- Employee Assistance Programme.
- Occupational Sick Pay based on length of service.
- Discounts at local restaurants.
- Discount at our Active Lambeth Gyms.
- Learning and Development opportunities, including Apprenticeships.
- Cycle to Work Scheme.
- Secure Bike Storage facilities at our Town Hall and Civic Centre.
- Trade Union Membership.
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Tenancy Sustainment Specialist
1 week ago
London, Greater London, United Kingdom Lambeth Full timeAbout the RoleWe are seeking a skilled Tenancy Sustainment Officer to join our team in supporting clients to sustain their own tenancies. This is an ideal role for someone who has a passion to make a difference and help individuals to remain in their accommodation.Key ResponsibilitiesManage large and varied caseloads of often vulnerable customers who are at...
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Tenancy Sustainment Specialist
1 week ago
London, Greater London, United Kingdom Lambeth Full timeAbout the RoleWe are seeking a skilled Tenancy Sustainment Officer to join our team in supporting clients to sustain their own tenancies. This is an ideal role for someone who has a passion to make a difference and help individuals to remain in their accommodation.Key ResponsibilitiesManage large and varied caseloads of often vulnerable customers who are at...
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Tenancy Management Specialist
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Tenancy Management Specialist
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Tenancy Sustainment Officer
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