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Tenancy Enforcement Specialist

2 months ago

London, Greater London, United Kingdom The Guinness Partnership Full time
{"About the Role": "We are seeking a highly skilled Tenancy Enforcement Specialist to join our team at The Guinness Partnership. As a key member of our Resident Services team, you will play a critical role in leading our approach to anti-social behaviour, tenancy fraud, and other tenancy breaches. Your expertise will be instrumental in providing a first-class service to residents, staff, and stakeholders, ensuring that incidents of anti-social behaviour are identified and addressed promptly, and that tenancy fraud is effectively managed and eradicated.", "Key Responsibilities": "
  • Collaborate with colleagues and external stakeholders to identify and address incidents of anti-social behaviour, ensuring that the necessary actions are taken to prevent recurrence.
  • Manage and respond to enquiries and complaints related to anti-social behaviour, providing detailed information and advice to improve overall satisfaction across the service.
  • Identify and investigate cases of tenancy fraud, working collaboratively with colleagues and external stakeholders to obtain possession of properties and recover unlawful profits.
  • Raise awareness among residents, stakeholders, and colleagues about anti-social behaviour and tenancy fraud, promoting a culture of respect and responsibility.
  • Develop and deliver training programs to enhance the knowledge and skills of colleagues in areas related to anti-social behaviour and tenancy fraud.
", "About You": "
  • Proven experience in delivering exceptional customer-focused services to diverse customer groups, both internal and external.
  • Significant experience in managing anti-social behaviour and tenancy fraud cases, with a strong understanding of relevant legislation and policies.
  • Ability to prepare legal notices and witness statements, with a working knowledge of safeguarding responsibilities.
  • Experience in managing resources effectively to meet demand, with a proven track record of inspiring others and promoting a positive work culture.
", "What We Offer": "

We are committed to providing a supportive and inclusive work environment, with opportunities for professional growth and development. As a Tenancy Enforcement Specialist with The Guinness Partnership, you will enjoy a competitive salary and benefits package, as well as the chance to make a real difference in the lives of our residents.

", "Equality, Diversity, and Inclusion": "

We are an equal opportunities employer, committed to promoting diversity and inclusion in all aspects of our business. We welcome applications from individuals who share our values and are passionate about delivering exceptional services to our customers.

", "Closing Note": "

We reserve the right to close this vacancy early if we receive sufficient applications.

", "Language": "en-US"}