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London, Greater London, United Kingdom Octavia Full timeJob SummaryWe are seeking a highly skilled and experienced Tenancy Investigations Specialist to join our team at Octavia. The successful candidate will be responsible for managing complex tenancy cases, including anti-social behaviour, tenancy fraud, and safeguarding. The role requires strong investigative skills, effective communication, and the ability to...
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Tenancy Investigations Specialist
2 months ago
We are seeking a highly skilled and experienced Tenancy Investigations Specialist to join our team at Octavia. As a key member of our housing solutions service, you will play a critical role in delivering effective solutions to residents, working closely with internal colleagues and external agencies to manage complex housing and tenancy cases.
Key Responsibilities:- Investigate and manage anti-social behaviour, hate crime, domestic violence, neighbour nuisance, subletting, unauthorized occupants, and squatting casework in line with policy and procedures.
- Review and analyze results from data matching exercises and conduct tenancy checks against our own and other records.
- Interview witnesses, initiate and prepare legal proceedings, and act as a court witness, pursuing appropriate legal remedies.
- Investigate cases during office and non-office hours, including weekends, to ensure necessary evidence is collected.
- Identify vulnerabilities that may be a factor in ASB complainants and alleged perpetrators' behavior and provide appropriate support and/or referrals.
- Develop and implement preventative measures and diversionary projects to reduce ASB/Neighbour Nuisance and Tenancy Fraud.
- Maintain and analyze ASB and Fraud case management data to improve understanding of the nature of ASB/Tenancy Fraud and help identify service improvements.
- Demonstrative experience of working in multi-disciplinary teams to effectively manage complex tenancy cases.
- Proven investigative skills and handling of legal cases.
- Applied ASB and counter-fraud measures legislation, good practice, and policy and procedures in housing or other fields.
- Demonstrative experience of effectively communicating with a diverse range of residents.
- Experience of utilizing IT, including Microsoft Office, in multiple locations.
- Experience of writing reports with complex information to a variety of audiences.
The salary for this role is £38,200 per annum with up to 10% pension contribution. We continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. Everyone is welcome.
