Client Support Specialist

3 weeks ago


Ipswich, Suffolk, United Kingdom Opus People Solutions Full time

About the Role: We are collaborating with a prestigious financial services organization known for its exceptional workplace culture in Ipswich. This company values dedication while fostering a positive environment that emphasizes social responsibility and employee well-being. You will receive a tailored training program designed to equip you for success in your position.


Ideal Candidate: This position is perfect for individuals with strong customer service abilities who are eager to advance their careers in a more specialized and technical setting. The organization encourages internal advancement, with many senior staff members having started in similar roles.


Benefits: Employees enjoy a variety of perks, including generous vacation allowances with options to buy or sell additional days, private health insurance, life coverage, a vibrant social committee, discount cards, and much more.


Key Responsibilities:

  • Participate in training to grasp the technical aspects of the position.
  • Communicate clearly and effectively with clients and customers.
  • Review and process client requests efficiently.
  • Adhere to service level agreements while ensuring accurate information processing.
  • Address and resolve inquiries from customers and their representatives.
  • Maintain up-to-date and precise information on CRM systems.
  • Accurately process changes to customer accounts.
  • Ensure the proper onboarding of new customer information.
  • Oversee client accounts and ensure timely follow-ups.
  • Comply with all procedures and regulatory standards.
  • Engage professionally with all external parties.
  • Communicate effectively within the organization.


Required Skills and Experience:

  • Experience in customer service
  • Proficient IT skills
  • Outstanding communication and customer service abilities
  • Strong problem-solving skills
  • Ability to professionally challenge information with third parties when necessary
  • Commitment to maintaining standards and service level agreements

If you are interested in learning more about this opportunity, please submit your application, and one of our knowledgeable consultants will reach out to you. If your resume is not completely updated, feel free to send what you have, and we will assist you from there.



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