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Client Support Specialist
2 months ago
About the Role: We are collaborating with a prestigious financial services organization that values a supportive and dynamic work environment. This company is known for its commitment to employee well-being and offers a culture that encourages both diligence and positive social initiatives.
What We Offer: This position is ideal for individuals with strong customer service capabilities who are eager to advance their careers in a specialized and technical setting. The organization is dedicated to promoting from within, with many of its senior staff having started in similar roles.
Benefits: Employees enjoy a comprehensive benefits package that includes generous vacation allowances, options to buy or sell additional leave, private health insurance, life insurance, a vibrant social committee, discount cards, and much more.
Key Responsibilities:
- Participate in training to grasp the technical aspects of the position.
- Communicate effectively and clearly with clients and customers.
- Review and process client requests efficiently.
- Adhere to service level agreements while ensuring accurate information processing.
- Handle inquiries from customers and their representatives.
- Maintain up-to-date and precise information in CRM systems.
- Accurately process changes to customer accounts.
- Ensure proper onboarding of new customer information.
- Oversee client accounts and ensure timely follow-ups.
- Comply with all procedures and regulatory standards.
- Engage professionally with all external parties.
- Communicate effectively within the organization.
Required Skills and Experience:
- Proven experience in customer service.
- Strong IT proficiency.
- Exceptional communication and customer service skills.
- Effective problem-solving abilities.
- Capability to professionally challenge information with third parties when necessary.
- Commitment to maintaining standards and service level agreements.
If you are interested in this opportunity, please submit your application, and one of our dedicated consultants will reach out to you. If your resume is not completely updated, feel free to send what you have, and we will assist you from there.