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Client Support Specialist
3 months ago
Weekly Hours: 42.5 hours / week
About Us:
At Auxillis, we are dedicated to ensuring seamless mobility for our customers. As a Customer Service Agent, you will be instrumental in delivering our award-winning service directly to clients, ensuring our vehicles are efficiently dispatched and available when needed.
Role Overview:
We are looking for a full-time Customer Service Representative to become a vital part of our supportive team in a call centre setting. In this position, you will manage a significant volume of incoming calls from clients, providing outstanding service by addressing inquiries, resolving concerns, and guaranteeing a positive customer experience. We emphasize a collaborative environment where teamwork, support, and personal development are at the forefront. The ideal candidate will possess excellent communication and problem-solving abilities, along with the capacity to handle multiple tasks effectively. Previous experience in a similar capacity is advantageous, and a positive, team-oriented mindset is essential.
Requirements:
While prior experience in the vehicle rental sector is not necessary (as our comprehensive induction training will equip you), it is crucial to bring your customer service expertise, administrative skills, and most importantly, a calm, 'can-do' attitude. A Full UK or EU Driving Licence is also required.
Benefits:
In addition to a competitive salary, Auxillis offers a range of attractive benefits, including:
A rewarding quarterly bonus scheme (£1,307 pa OTE) 24 days annual leave increasing to 26 days with service (plus bank holidays) and an additional day off for your birthday Complimentary life assurance Comprehensive well-being services (including 24/7 GP access, mental health support, physiotherapy, Health Cash Plan, Dental Plan & Travel Insurance) Exclusive employee vehicle-leasing options Pension plan and save-as-you-earn share scheme Access to our Benefits App, providing unlimited discounts and cashback opportunities Introduction of Wagestream for all employees - a Financial Wellbeing app that offers greater control over your pay, allowing you to choose when to receive your salary, save monthly, access shopping discounts, and connect with a financial coachWith over 50 locations nationwide, Auxillis is a trusted provider of tailored accident claims and mobility services for motorists, collaborating with some of the UK's leading motor insurers and brands to assist their customers during critical times.
We are also part of a larger entity – ZIGUP, a prominent provider of integrated mobility solutions, serving customers across the UK, Ireland, and Spain. Unlock your potential in a top-tier business, surrounded by inspiring individuals and leaders, and seize the opportunity to advance your career.
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Propel your career forward with us.
