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Client Support Specialist

3 months ago

Ipswich, Suffolk, United Kingdom WTW Full time

Are you interested in joining a team dedicated to delivering outstanding client support? Would you prefer a position in a Contact Centre that focuses on assisting rather than selling or dealing with difficult calls? Are you looking for a role that offers a standard Monday to Friday schedule without weekend obligations?

If so, we may have the perfect opportunity for you.

We are seeking individuals to handle incoming calls and online inquiries from our clients' employees regarding their retirement benefit plans. No previous experience is necessary as comprehensive training will be provided.

Our workplace culture is exceptional, with colleagues readily available to offer assistance and support whenever needed.

Key Responsibilities

  • Manage incoming inquiries via phone, email, and online chat.
  • Respond to voicemails and conduct follow-up calls as necessary.
  • Accurately document your actions in our database.
  • Deliver a high standard of client service, adjusting to various caller situations.
  • Represent WTW and our clients positively by providing a courteous and professional service.
  • Work effectively to meet team and individual performance targets related to response times and providing accurate solutions on the first attempt.

What We Offer

As a leader in the industry, we provide excellent opportunities for career advancement along with a competitive salary of £21,840 for a 35-hour workweek. Our comprehensive benefits package includes an annual bonus, a retirement plan, health insurance, a cycle-to-work scheme, a dining and lifestyle card, eye care vouchers, and numerous other options.