Current jobs related to Client Support Specialist - Ipswich, Suffolk - WNS Global Services
-
Client Support Specialist
2 weeks ago
Ipswich, Suffolk, United Kingdom beBee Professionals Full time £22,000 - £28,000We are looking for a Client Support Specialist to join our team at beBee Professionals. The successful candidate will have excellent communication skills and the ability to handle high-volume queries.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information about our products and services.Work closely with...
-
Care Support Specialist
2 weeks ago
Ipswich, Suffolk, United Kingdom Ambient Support Full timeJob Title: Care Support SpecialistAmbient Support is seeking a dedicated and empathetic Care Support Specialist to join our team in Ipswich. As a Care Support Specialist, you will play a vital role in providing social and emotional support to individuals with challenging and complex needs.Key Responsibilities:Providing personal care and support to...
-
Senior Microsoft Support Specialist
1 week ago
Ipswich, Suffolk, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full timeJob Opportunity: We are seeking a skilled Senior Microsoft Support Specialist to join our team at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment.Job Summary: As a Senior Microsoft Support Specialist, you will provide second-level support to clients, working on deskside and remote worker tickets. You must have experience supporting...
-
Helpdesk Support Specialist
4 weeks ago
Ipswich, Suffolk, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleHays Specialist Recruitment Limited is seeking a skilled Helpdesk Administrator to join our team. As a Helpdesk Administrator, you will be responsible for providing Facilities Management support, customer service, and administration activities.Key ResponsibilitiesProvide timely and effective Facilities Management support to ensure seamless...
-
Senior IT Support Specialist
2 weeks ago
Ipswich, Suffolk, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time £200 - £250Job Summary:As a skilled IT Support Specialist at InfraView, you will be responsible for providing top-notch technical assistance to our clients. Your expertise in Microsoft technologies, including O365, Teams, Sharepoint, and Onedrive, will be invaluable in resolving complex issues and ensuring seamless service delivery.Key Responsibilities: Provide...
-
Patient Support Specialist
2 days ago
Ipswich, Suffolk, United Kingdom TRUSTED SUPPORT SERVICES Full timeAbout the RoleWe are seeking a dedicated Healthcare Assistant to join our team at Trusted Support Services. As a valued member of our team, you will provide patient care, administer medicine, and ensure health and safety compliance.ResponsibilitiesProvide patient care, including personal care, meal preparation, and medication management.Support clients with...
-
Sales Support Specialist
1 week ago
Ipswich, Suffolk, United Kingdom Hays Business Support Full timeJob SummaryAs a Sales Support Coordinator at Hays Business Support, you will play a vital role in delivering exceptional customer service to our clients. Your primary responsibility will be to process customer orders accurately and efficiently, ensuring timely delivery and resolving any queries or issues that may arise.Key ResponsibilitiesProcess customer...
-
2nd Line Support Specialist
4 weeks ago
Ipswich, Suffolk, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full timeJob Opportunity: 2nd Line Support EngineerWe are seeking a skilled 2nd Line Support Engineer to join our team at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment. As a key member of our team, you will provide second-level support to clients, working on deskside and remote worker tickets.Key Responsibilities:Provide second-level support...
-
2nd Line Support Specialist
4 weeks ago
Ipswich, Suffolk, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full timeJob Opportunity: 2nd Line Support EngineerWe are seeking a skilled 2nd Line Support Engineer to join our team at InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment. As a key member of our team, you will provide second-level support to clients, working on deskside and remote worker tickets.Key Responsibilities:Provide second-level support...
-
Client Relationship Specialist
2 weeks ago
Ipswich, Suffolk, United Kingdom beBee Professionals Full time £30,000 - £45,000We are looking for a Client Relationship Specialist to manage and maintain relationships with existing clients, ensuring customer satisfaction and identifying new opportunities to expand our business.Key Responsibilities:Develop and maintain strong relationships with existing clients, acting as their primary point of contact.Develop strategies to meet client...
-
Cloud Infrastructure Support Specialist
2 weeks ago
Ipswich, Suffolk, United Kingdom InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Full time £200 - £250Job SummaryAs a Cloud Infrastructure Support Specialist at InfraView, you will be responsible for providing top-notch support for Microsoft technologies, including O365, Teams, SharePoint, OneDrive, and Windows. You will work closely with the 1st and 2nd line teams to resolve issues that come into the Service Desk, both deskside and remote. Your expertise in...
-
Business Support
1 month ago
Ipswich, Suffolk, United Kingdom Hays Specialist Recruitment Limited Full time{"h2": "Business Support & Data Administration Job Opportunity", "p": "We are seeking a highly organized and proactive Business Support & Data Administration professional to join our team at Hays Specialist Recruitment Limited. As a temporary Business Support & Data Administration Assistant, you will provide administrative support to our communications...
-
Business Support
1 month ago
Ipswich, Suffolk, United Kingdom Hays Specialist Recruitment Limited Full time{"h2": "Business Support & Data Administration Job Opportunity", "p": "We are seeking a highly organized and proactive Business Support & Data Administration professional to join our team at Hays Specialist Recruitment Limited. As a temporary Business Support & Data Administration Assistant, you will provide administrative support to our communications...
-
Care Support Specialist
2 weeks ago
Ipswich, Suffolk, United Kingdom Trinity Homecare Full time £12Care Support SpecialistWe are seeking a compassionate and caring individual to join our team as a Care Support Specialist. As a Care Support Specialist, you will be responsible for providing high-quality care to our clients in their own homes. This will involve supporting them with daily living tasks, such as personal care, meal preparation, and medication...
-
Care Support Specialist
2 months ago
Ipswich, Suffolk, United Kingdom Solo Support Services Full timeAbout the RoleWe are seeking a caring and dedicated individual to join our team as a Personal Care Assistant. As a Personal Care Assistant, you will provide support to an individual with complex health needs, enabling them to live independently and participate in community activities.Key ResponsibilitiesProvide personal care and support to the individual,...
-
Care Support Specialist
2 months ago
Ipswich, Suffolk, United Kingdom Solo Support Services Full timeAbout the RoleWe are seeking a caring and dedicated individual to join our team as a Personal Care Assistant. As a Personal Care Assistant, you will provide support to an individual with complex health needs, enabling them to live independently and participate in community activities.Key ResponsibilitiesProvide personal care and support to the individual,...
-
Business Support
4 weeks ago
Ipswich, Suffolk, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleHays Specialist Recruitment Limited is seeking a highly organized and proactive Business Support & Data Administration professional to join their Ipswich office on a temporary basis.Key ResponsibilitiesProvide administrative support to the communications executive, including data projects and secretarial tasks.Update and maintain marketing...
-
Business Support
3 weeks ago
Ipswich, Suffolk, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleHays Specialist Recruitment Limited is seeking a highly organized and proactive Business Support & Data Administration professional to join their Ipswich office on a temporary basis.Key ResponsibilitiesProvide administrative support to the communications executive, including data projects and secretarial tasks.Update and maintain marketing...
-
Business Development Recruitment Specialist
6 days ago
Ipswich, Suffolk, United Kingdom Hays Specialist Recruitment Limited Full timeKey Responsibilities: As a Business Development Recruitment Specialist at Hays Specialist Recruitment Limited, you will be responsible for fostering lasting relationships with clients while actively pursuing new business opportunities. You will understand client recruitment needs and provide strategic advice to ensure the best candidate...
-
Care Support Specialist
2 weeks ago
Ipswich, Suffolk, United Kingdom Trinity Homecare Full time £12Care Support SpecialistWe are seeking a compassionate and caring individual to join our team as a Care Support Specialist. As a Care Support Specialist, you will be responsible for providing high-quality care to vulnerable adults in their own homes. This is a rewarding role that requires empathy, patience, and a commitment to delivering exceptional care.Key...
Client Support Specialist
3 months ago
Available Working Hours:
Evenings on weekdays: 17:30 - 22:30
Mornings on weekdays: 07:00 - 09:00
Saturday: 6-12 hours.
Sunday: 6-12 hours.
Applicants should be prepared to work either Saturday or Sunday, including bank holidays.
Flexible scheduling will be discussed during the interview process.
Training Requirement:
Flexibility is essential to complete a 4-week training period, requiring up to 35 hours per week.
Core Responsibilities:
The primary objective is to deliver outstanding customer service to our clients by ensuring that all incoming calls are addressed promptly and handled with professionalism, while proactively managing claims.
Negotiate all claims within the established Service Level Agreements, maintaining high service standards and best practices.
Key Responsibilities Include:
- Responding to phone calls and documenting interactions in accordance with WNS' established protocols.
- Logging all calls in Proclaim or the relevant client system.
- Managing calls at the source whenever feasible; if unable to assist immediately, ensure timely follow-up.
- Communicating with all relevant parties through phone, written correspondence, and other appropriate methods.
- Prioritizing workload effectively and adhering to time management schedules.
- Ensuring all promised callbacks are executed within agreed timelines.
- Maintaining records and diaries for your client portfolio in line with Key Performance Indicators (KPIs).
- Conducting necessary inquiries to facilitate the negotiation of customer claims on optimal terms.
- Identifying and addressing potential fraud, repudiation, and voidance issues.
- Managing complaints in accordance with company procedures.
- Keeping policyholders informed about the status of their claims through verbal and written communication.
- Performing administrative tasks related to claims, including organizing and updating claim portfolios efficiently.
- Gathering accurate information and documentation to advance claims.
Qualifications:
Essential:
- GCSE qualifications in English and Mathematics.
- Experience in a call center environment, customer service, or insurance.
- A confident and positive demeanor when interacting with customers and company representatives.
- Ability to demonstrate empathy, tact, and diplomacy when dealing with customers, especially those who may be distressed.
Desirable:
- Experience in commercial insurance.
- Capability to identify and manage complex claims or escalate them to senior staff as necessary.
- A background in customer relations or conflict resolution is advantageous.
Additional Information:
This is a part-time, permanent position.
