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Client Support Specialist
2 months ago
About the Role: We are collaborating with a distinguished financial services organization known for its exceptional workplace culture in Ipswich. This company emphasizes a balance between diligence and positive social and wellness initiatives, ensuring a supportive environment for all employees.
Training and Development: You will benefit from a tailored training program designed to equip you with the necessary skills to excel in your position.
Ideal Candidate: This position is perfect for individuals with strong customer service abilities who are eager to advance their careers in a more specialized and technical setting. The organization is committed to promoting from within, with many senior team members having progressed from similar roles.
Employee Benefits: The company offers a range of benefits, including:
- Generous holiday allowance with options to buy or sell additional days.
- Private health insurance.
- Life insurance coverage.
- Engagement in social activities through a dedicated committee.
- Discount cards and various other perks.
Key Responsibilities:
- Participate in training to grasp the technical aspects of the role.
- Communicate effectively and clearly with clients and customers.
- Review and process client requests efficiently.
- Adhere to service level agreements while ensuring accurate information processing.
- Address and resolve inquiries from customers and their representatives.
- Maintain current and precise information on CRM systems.
- Accurately process amendments to customer accounts.
- Ensure proper onboarding of new customer information.
- Oversee client accounts and ensure timely follow-ups.
- Comply with all procedures and regulatory standards.
- Engage professionally with all external parties.
- Communicate effectively within the organization.
Required Skills and Experience:
- Experience in customer service.
- Proficient IT skills.
- Outstanding communication and customer service abilities.
- Strong problem-solving skills.
- Capability to professionally challenge information with third parties when necessary.
- Ability to maintain standards and service level agreements.
If you are interested in this opportunity, please submit your application, and one of our knowledgeable consultants will reach out to you. If your resume is not fully updated, feel free to send what you have, and we will assist you from there.
