Account Management Specialist
7 days ago
Job Summary:
We are seeking a highly skilled and experienced Cleaning Operations Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the delivery of cleaning services to our clients across the Northwest region.
Key Responsibilities:
- Maintain strong relationships with clients to ensure high levels of satisfaction and loyalty.
- Develop and implement quality-of-service delivery strategies to meet and exceed client expectations.
- Manage and coach local service teams to ensure they have the skills and resources needed to deliver exceptional results.
- Conduct regular site visits and audits to ensure compliance with health and safety procedures and legislation.
- Identify opportunities for continuous improvement, cost savings, and account growth.
Requirements:
- Excellent interpersonal communication and people management skills.
- Strong leadership and motivational skills, with the ability to forward plan, work under pressure, and influence at a senior level.
- Experience with financial forecasting, budgeting, and analysis.
- Working knowledge of health and safety systems in the cleaning industry.
- Ability to work to tight timescales and prioritize multiple tasks.
- Strong commercial awareness, financial management, and IT literacy.
What We Offer:
- The opportunity to work for a leading specialist FM provider in the UK.
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A supportive and inclusive work environment.
Our Commitment to Diversity, Equity, and Inclusion:
We are an inclusive, equal opportunity employer and are committed to ensuring that all candidates are treated fairly and with respect and dignity.
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