Account Management Specialist

7 days ago


Harpenden, Hertfordshire, United Kingdom Cleaning Full time

Job Summary:

We are seeking a highly skilled and experienced Cleaning Operations Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the delivery of cleaning services to our clients across the Northwest region.

Key Responsibilities:

  • Maintain strong relationships with clients to ensure high levels of satisfaction and loyalty.
  • Develop and implement quality-of-service delivery strategies to meet and exceed client expectations.
  • Manage and coach local service teams to ensure they have the skills and resources needed to deliver exceptional results.
  • Conduct regular site visits and audits to ensure compliance with health and safety procedures and legislation.
  • Identify opportunities for continuous improvement, cost savings, and account growth.

Requirements:

  • Excellent interpersonal communication and people management skills.
  • Strong leadership and motivational skills, with the ability to forward plan, work under pressure, and influence at a senior level.
  • Experience with financial forecasting, budgeting, and analysis.
  • Working knowledge of health and safety systems in the cleaning industry.
  • Ability to work to tight timescales and prioritize multiple tasks.
  • Strong commercial awareness, financial management, and IT literacy.

What We Offer:

  • The opportunity to work for a leading specialist FM provider in the UK.
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A supportive and inclusive work environment.

Our Commitment to Diversity, Equity, and Inclusion:

We are an inclusive, equal opportunity employer and are committed to ensuring that all candidates are treated fairly and with respect and dignity.



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