Cleaning Operations Manager

5 days ago

Harpenden, Hertfordshire, United Kingdom Cleaning Full time

Job Summary:

We are seeking a highly skilled and experienced Cleaning Operations Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the cleaning services for our clients across the Northwest region.

Key Responsibilities:

  • Maintain strong relationships with clients to ensure high levels of satisfaction and loyalty.
  • Provide and maintain high-quality service delivery to meet and exceed client expectations.
  • Manage and develop a team of cleaning operatives to ensure excellent service delivery and high levels of customer satisfaction.
  • Carry out regular site audits and projects to identify areas for improvement and implement changes to enhance service delivery.
  • Ensure compliance with all relevant health and safety legislation and procedures.
  • Identify opportunities for continuous improvement, cost savings, and account growth.

Requirements:

  • Excellent interpersonal and communication skills, with the ability to build strong relationships with clients and team members.
  • Strong leadership and motivational skills, with the ability to forward plan, work under pressure, and influence at a senior level.
  • Experience with financial forecasting, budgeting, and analysis.
  • Working knowledge of health and safety systems in the cleaning industry.
  • Ability to work to tight deadlines and prioritize tasks effectively.
  • Strong commercial awareness, financial management, and IT literacy.
  • Passionate, flexible, trustworthy, and innovative.

What We Offer:

  • The opportunity to work for a leading specialist FM provider in the UK.
  • A competitive salary and benefits package.
  • Opportunities for career development and progression.
  • A supportive and inclusive work environment.

Our Commitment to Diversity, Equity, and Inclusion:

We are an inclusive and equal opportunities employer, committed to attracting, developing, and retaining the best people from a diverse range of backgrounds. We are committed to ensuring that all candidates are treated fairly and with respect and dignity.

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