Client Services Director
6 days ago
Job Summary:
The Account Director will play a key role in driving business growth and delivering exceptional client service within our Cleaning division. This is an exciting opportunity for a seasoned professional to join our team and contribute to the success of our Make Ready business.
Key Responsibilities:
- Maintain strong relationships with clients and ensure high levels of satisfaction through proactive communication and issue resolution.
- Develop and implement strategies to improve service delivery and quality, resulting in increased client retention and revenue growth.
- Collaborate with cross-functional teams to identify business opportunities and drive sales growth.
- Conduct regular contract reviews and specification meetings with clients to ensure alignment with business objectives.
- Monitor and analyze financial performance, identifying areas for cost savings and process improvements.
- Ensure compliance with Health and Safety procedures and legislation, maintaining a safe working environment for employees and clients.
Requirements:
- Proven track record of success in business development and client management within the Cleaning industry.
- Excellent communication and leadership skills, with the ability to motivate and inspire teams.
- Strong analytical and problem-solving skills, with experience in financial forecasting and budgeting.
- Knowledge of Health and Safety systems and regulations within the Cleaning industry.
- Passionate about delivering exceptional client service and driving business growth.
- Ability to travel to client sites and work in a fast-paced environment.
What We Offer:
- A dynamic and supportive work environment with opportunities for growth and development.
- A competitive salary and benefits package, including employee ownership and perks.
- Training and development opportunities to enhance your skills and knowledge.
- A commitment to Diversity, Equity, and Inclusion, with a focus on creating a workplace that values and respects all employees.
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