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Director of Cleaning Services
2 months ago
Job Title: Regional Director
Job Summary:
The Regional Director will be responsible for driving the performance of the Make Ready operations, providing close analysis of the business and production of operating strategies to maximise profitability.
Key Responsibilities:
- Attend monthly and quarterly meetings with senior points of contact to discuss business performance and strategy.
- Review monthly KPI/QA scores for all contracts to ensure required scores are being consistently achieved.
- Conduct site visits as required to assess standards and quality audit scores.
- Review profit and loss monthly to ensure contracts are running in the most profitable manner and highlight any losses.
- Ensure the Regional Management team responds to all incidents of customer feedback and ensures these are actioned within agreed timescales.
Requirements:
- Ability to communicate with Director and MD level clients.
- Proactive approach to identify possible drops in service at early stages to eliminate major dips in service occurring.
- Ability to implement solutions independently.
- Proven experience of managing managers and coaching and mentoring managers who are experiencing difficulties.
- Commercial analysis and resolution proposing capability.
- Financial experience for P&L, balance sheets, and cash flow.
- Exceptional ability to create relationships and communicate at all levels while taking necessary tough action.
Desirable Qualifications/Experience:
- Previous senior management experience, preferably 5 years' experience within prestigious FM or NHS service sectors.
- People management experience within a sales-oriented business.
- Proven track record of performance growth/retention within a previous role.
What We Offer:
- The opportunity to be part of one of the fastest-growing specialist FM providers in the UK.
- Employee-owned company, making you a beneficiary of our future success.
- Two paid volunteering days annually.
- More than 250 perks and hundreds of exclusive deals and discounts.
- Lots of training, development, and apprenticeship opportunities to grow and progress your career.
- Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity, and Inclusion at Churchill.
- All year-round recognition and annual awards programme to thank our shining stars.
Our Commitment to Diversity, Equity, and Inclusion:
Churchill is an inclusive, equal opportunity employer and seeks to attract, develop, and retain the best people from the widest network. We're committed to ensuring that all candidates are treated fairly, and with respect and dignity.
Reasonable Adjustments:
Please let us know if there are any adjustments we can make to support you during our recruitment process. We're happy to help.
