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Cleaning Operations Manager

2 months ago

Harpenden, Hertfordshire, United Kingdom Cleaning Full time

Job Title: Cleaning Account Manager

About the Role:

We are seeking an experienced Cleaning Account Manager to join our team in the North division. As a key member of our operations team, you will be responsible for overseeing all aspects of cleaning for our clients across the Northwest.

Key Responsibilities:

  • Maintain strong client relationships and ensure high levels of satisfaction
  • Provide and maintain quality-of-service delivery
  • Manage, recruit, and coach local service teams
  • Carry out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager
  • Ensure Health & Safety procedures and legislation are adhered to
  • Look for opportunities for continuous improvement, cost savings, and account growth

Requirements:

  • Excellent interpersonal communication and people management skills
  • Excellent leadership and motivational skills, with the ability to forward plan, work under pressure, and influence at a senior level
  • Experience with financial forecasting, budgeting, and analysis
  • Working knowledge of Health and Safety systems in the cleaning industry
  • Ability to work to tight timescales
  • Strong commercial awareness, financial management, and IT literacy
  • Passionate, flexible, trustworthy, and innovative

What We Offer:

  • The opportunity to be part of one of the fastest-growing specialist FM providers in the UK
  • Employee-owned, making you a beneficiary of our future success
  • Two paid volunteering days annually
  • More than 250 perks and hundreds of exclusive deals and discounts
  • Lots of training, development, and apprenticeship opportunities to grow and progress your career
  • Our Mosaic committee and Mental Health First Aiders leading the change on all things Wellbeing, Diversity, and Inclusion at Churchill
  • All year-round recognition and annual awards programme to thank our shining stars

Our Commitment to Diversity, Equity, and Inclusion:

Churchill is an inclusive, equal opportunity employer and seeks to attract, develop, and retain the best people from the widest network. We're committed to ensuring that all candidates are treated fairly, and with respect and dignity.

Reasonable Adjustments:

Please let us know if there are any adjustments we can make to support you during our recruitment process. We're happy to help.