Strategic Operations Manager for Make Ready Division
3 days ago
Overview
Churchill's Make Ready division provides specialist vehicle preparation and station cleaning services within the Ambulance service which includes infection prevention control, technology, auditing and training.
Salary
The successful candidate will receive a competitive salary of £70,000 per annum, commensurate with experience.
Job Description
The Regional Director will join our team to drive the performance of the Make Ready operations. As a natural leader and motivator, you will provide close analysis of the business and production of operating strategies, with Full P&L oversight and compliance to maximise profitability.
You will be responsible for:
- Attending monthly and quarterly meetings with all senior points of contact.
- Reviewing monthly KPI/QA scores for all contracts, ensuring required scores are being consistently achieved.
- Undertaking site visits as required to assess standards and quality audit scores.
- Reviewing profit and loss monthly ensuring the contracts are running in the most profitable manner, highlighting any losses.
- Ensuring the Regional Management team are responding to all incidents of customer feedback and ensuring these are actioned within agreed timescales.
Required Skills and Qualifications
To succeed in this role, you will need:
- The ability to communicate with Director and MD level clients.
- A proactive approach to identify possible drops in service at early stages, to eliminate major dips in service occurring.
- The ability to implement solutions self-sufficiently.
- Proven experience of managing managers and the ability to coach and mentor managers who are experiencing difficulties.
- Commercial analysis and resolution proposing capability.
- Financial experience for P&L, balance sheets and cash flow.
- Exceptional ability to create relationships and communicate at all levels, whilst not letting this compromise the ability to make and take necessary tough action.
Benefits
We offer a range of benefits including:
- The opportunity to be part of one of the fastest growing specialist FM providers in the UK.
- Employee-owned, making you a beneficiary of our future success.
- Two paid volunteering days annually.
- More than 250 perks and hundreds of exclusive deals and discounts.
- Lots of training, development & apprenticeship opportunities to grow and progress your career.
- Our Mosaic committee & Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion at Churchill.
- All year-round recognition and annual awards programme to thank our shining stars.
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