Financial Aid Analyst

1 week ago


Hales, Norfolk, United Kingdom Commonwealth of Virginia Full time
Job Summary

The Commonwealth of Virginia is seeking a highly skilled Financial Aid Specialist to join our team. As a key member of our financial aid department, you will be responsible for ensuring the accuracy and integrity of student records and files.

Key Responsibilities
  • Manage and maintain student records and files, ensuring compliance with federal and state regulations.
  • Review and evaluate financial aid eligibility, making sound judgments and decisions based on Department of Education guidelines.
  • Provide exceptional customer service to students and parents, responding to inquiries and resolving issues in a timely and professional manner.
  • Collaborate with supervisors and staff to communicate policies and procedures, ensuring seamless operations and effective communication.
  • Stay up-to-date on federal and state regulations, applying knowledge to make informed decisions and ensure compliance.
  • Work effectively in a team environment, demonstrating a high degree of accuracy, courtesy, and timeliness.
Requirements
  • 4 years of experience in financial aid counseling or a related field.
  • Proven customer service skills, with the ability to work with diverse populations.
  • Ability to learn and use automated financial aid systems.
  • Excellent written and verbal communication skills, with a commitment to customer service.
  • Knowledge of electronic funds transfer and ability to work with sensitive financial information.
Preferred Qualifications
  • Experience working with diverse student populations.
  • Knowledge of federal and state financial aid regulations.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
Equal Employment Opportunity

The Commonwealth of Virginia is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.



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