Financial Aid Coordinator

1 week ago


Hales, Norfolk, United Kingdom Commonwealth of Virginia Full time
Job Summary

The Commonwealth of Virginia is seeking a highly skilled Financial Aid Specialist to join our team. As a key member of our financial aid department, you will be responsible for ensuring the accuracy and integrity of student records and files.

Key Responsibilities
  • Manage and maintain student records and files, ensuring compliance with federal and state regulations.
  • Review and evaluate financial aid eligibility, making sound judgments and decisions based on Department of Education guidelines.
  • Provide exceptional customer service to students and parents, responding to inquiries and resolving issues in a timely and professional manner.
  • Collaborate with supervisors and staff to communicate policies and procedures, ensuring seamless operations and effective communication.
  • Stay up-to-date on federal, state, and institutional policies and regulations, applying knowledge to make informed decisions.
  • Work effectively in a team environment, demonstrating a high degree of accuracy, courtesy, and timeliness.
Requirements
  • 4 years of experience in financial aid counseling or a related field.
  • Proven customer service skills, with the ability to work with diverse populations.
  • Ability to learn and use automated financial aid systems.
  • Strong analytical and problem-solving skills, with the ability to make sound judgments and decisions.
  • Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner.
Preferred Qualifications
  • Knowledge of federal financial aid and state regulations, with the ability to apply knowledge and make informed decisions.
  • Experience working with electronic funds transfer systems.
Equal Employment Opportunity

The Commonwealth of Virginia is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.



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