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Front Desk Associate
2 months ago
At Aimbridge Hospitality, we're passionate about delivering exceptional guest experiences. As a Receptionist, you'll be the first and last point of contact for our guests, ensuring a smooth check-in and check-out process.
**Key Responsibilities:**
- Provide exceptional guest service, responding to queries and resolving issues promptly.
- Ensure accurate and efficient check-in and check-out processes, maintaining high levels of customer satisfaction.
- Collaborate with the Front Office Manager to address guest feedback and optimize room occupancy.
- Upsell hotel services and facilities to maximize revenue.
- Comply with hotel security, fire regulations, and health and safety legislation.
**What We Offer:**
- A dynamic and supportive team environment.
- Opportunities for career growth and development.
- A competitive salary and benefits package.
- Access to our employee assistance program and volunteer days.
**Requirements:**
- Passion for delivering exceptional guest experiences.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Basic computer skills and familiarity with hotel software.
**About Aimbridge Hospitality:**
Aimbridge Hospitality is a leading hospitality company with a portfolio of over 1,600 hotels and resorts worldwide. We're committed to delivering exceptional guest experiences and providing opportunities for our team members to grow and develop their careers.
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