Technical Support Specialist
4 weeks ago
Job Summary
As a Technical Support Specialist at ENGINEERINGUK, you will serve as a technical expert, diagnosing and resolving complex technical issues to provide high-quality service to our customers.
Key Responsibilities
- Diagnose and resolve technical issues in a timely manner, providing consistent and high-quality technical support, implementing workarounds where appropriate.
- Escalate complex issues to the engineering team, providing detailed information and steps to reproduce the problem in order to facilitate timely resolution.
- Develop internal documentation to help the support team improve their technical knowledge and troubleshooting skills.
- Experience in technical support or software development.
- Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesize, diagnose, and resolve problems.
- Bachelor's degree in computer science or equivalent.
- Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby, and/or PHP).
- Previous experience working in a Support Desk environment and utilizing associated Support Desk software and processes would be an advantage.
About Us
ENGINEERINGUK is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.
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