Customer Support Developer C#

2 weeks ago

Swansea, City and County of Swansea, United Kingdom ENGINEERINGUK Full time

Unlock Your Technical Expertise

As a Second Line Support Engineer at ENGINEERINGUK, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers.

Key Responsibilities

  1. Diagnose, investigate, and resolve escalated support tickets in a timely manner, providing consistent and high-quality technical support, implementing workarounds where appropriate.
  2. Escalate complex issues or suspected system defects to the engineering team, providing detailed information and steps to reproduce the problem in order to facilitate timely resolution.
  3. Develop internal documentation to help the support team improve their technical knowledge and troubleshooting skills.
BASIC QUALIFICATIONS
  1. Experience in technical support, or experience in software development.
  2. Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesize, diagnose, and resolve problems.
PREFERRED QUALIFICATIONS
  1. Bachelor's degree in computer science or equivalent.
  2. Experience with programming/scripting (Batch, VB, PowerShell, Java, Chef, Perl, Ruby and/or PHP).
  3. Previous experience working in a Support Desk environment and utilizing associated Support Desk software and processes would be an advantage.
ENGINEERINGUK is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
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