Front Office Associate

1 day ago

Swansea, City and County of Swansea, United Kingdom Aimbridge Hospitality Full time

Aimbridge Hospitality EMEA is a leading global brand, overseeing over 1,600 hotels and resorts worldwide. As part of the team, you will work with big brands such as Hilton, Accor, Marriott, and IHG, as well as small independent hotels.

This role is part of the Mercure Swansea team, where you will work with a passionate team of professionals who prioritize delivering exceptional guest experiences.

Key Responsibilities:

  • Ensure a smooth check-in and check-out process for guests
  • Maximize room occupancy and utilize up-selling techniques to promote hotel services and facilities
  • Comply with hotel security, fire regulations, and health and safety legislation

What We Need:

To be successful in this role, you will be passionate about delivering exceptional guest experiences and living through our brand standards. We value personality and a flair for hospitality, making this a great opportunity for those who thrive in a fast-paced environment.

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