Customer Service Ambassador

4 weeks ago


Swansea, City and County of Swansea, United Kingdom Sinclair Group Full time

About the Role:

We are seeking a highly organized and customer-focused individual to join our team as a Casual Showroom Host at our Swansea dealerships. As a key member of our front of house team, you will be responsible for ensuring all customers and visitors receive a warm and courteous welcome, promoting professionalism and the family-run feel of the Sinclair Group.

Key Responsibilities:

  • Maintain a presence at the reception desk at all times
  • Answer all calls swiftly and courteously and direct them to appropriate departments
  • Ensure the reception area and showroom are maintained throughout the day
  • Manage the customer experience while they are visiting the business, ensuring they receive exceptional customer service throughout their visit
  • Liaise closely with sales and aftersales departments, ensuring customers are being attended to promptly

Requirements:

  • Experience in a similar role would be beneficial
  • Computer skills essential
  • Ability to use own initiative and multi-task
  • Possess exceptional organizational skills
  • Team player
  • Personable approach, with a polite and courteous manner
  • Develop and maintain professional relationships with staff and customers by exceeding expectations
  • Flexibility to cover holidays/absence is essential

What We Offer:

  • £11.55 per hour
  • Comprehensive and continuous training
  • Free MOT and discounted service and parts
  • Employee Assistance programme with access to a 24/7 helpline and designated Mental Health First Aiders
  • Sinclair Foundation – charitable foundation designed to support members or their close family who find they need financial support at times of ill-health
  • Development opportunities within the Sinclair Group


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