Customer Service Team Leader

6 days ago

Stroud, Gloucestershire, United Kingdom Ecotricity Full time
Job Description

About the Role

We are seeking a highly skilled and experienced Team Leader to lead a team of Energy Experts in delivering exceptional customer service and driving performance across various business areas. The ideal candidate will have a strong background in customer service, team management, and process improvement.

Key Responsibilities

  • Manage the ongoing development of the B2B team, including staff performance, skills development, and recruitment.
  • Ensure the team delivers exceptional customer experience, reducing complaints and improving customer retention.
  • Oversee operational processes to ensure bill timeliness and customer satisfaction.
  • Work closely with the wider business to improve customer relationships and service.
  • Collaborate with the Onboarding, Sales, and Strategic teams to drive business growth and improvement.
  • Ensure industry compliance and adherence to agreed deadlines and regulations.
  • Produce regular reports to agreed timescales and complete other reporting or monitoring tasks as requested.

About Us

Ecotricity is a leading green energy company committed to changing the way energy is made and used in Britain. We use the money from our customers' bills to build windmills, sun parks, and other renewable energy sources. Our mission is to make a positive impact on the environment and provide exceptional customer service.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A hybrid working arrangement.
  • Access to company discounts and perks.

Requirements

  • Proven experience in team management and customer service.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment and adapt to change.
  • Commercial awareness and industry knowledge.
  • Emotional intelligence and conflict resolution skills.

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