Bicycle Service Specialist

3 weeks ago

Nottingham, Nottingham, United Kingdom Frasers Group Full time

Company Overview

As a Bicycle Service Specialist at Frasers Group, your main duty is to deliver top-notch bicycle repair and maintenance services to our clientele. You will guarantee that customers' bicycles are serviced, repaired, and maintained to the highest standards, while also offering exceptional customer service and guidance.

Role Responsibilities

  • Bicycle Maintenance: Execute a comprehensive range of bicycle repairs, including but not limited to brake adjustments, gear tuning, wheel alignment, drivetrain upkeep, and suspension servicing. Accurately troubleshoot and diagnose mechanical problems.
  • Bicycle Assembly: Assemble new bicycles in accordance with manufacturer specifications and store protocols, ensuring they are safe and ready for sale.
  • Customer Consultations: Engage with customers to evaluate their bicycle repair and maintenance requirements. Provide informed recommendations and cost assessments for services.
  • Parts and Accessories Guidance: Assist customers in selecting suitable parts, accessories, and enhancements for their bicycles.
  • Safety Assessments: Perform safety evaluations on bicycles to identify and rectify potential safety concerns.
  • Quality Assurance: Ensure that all serviced bicycles comply with the highest quality benchmarks and safety regulations.
  • Workshop Organization: Maintain a well-structured and efficient workshop, including overseeing the inventory of spare parts and tools.
  • Customer Engagement: Deliver outstanding customer service, including clarifying repair processes to customers, addressing inquiries, and providing advice on bicycle upkeep.

Required Qualifications

  • Proficiency in bicycle mechanics, with the capability to diagnose and repair a diverse range of bicycle types and components.
  • Prior experience as a bicycle technician is highly advantageous.
  • Familiarity with various bicycle brands, models, and components.
  • Strong attention to detail and a dedication to quality craftsmanship.
  • Excellent customer service and communication abilities.
  • Capacity to work independently as well as collaboratively within a team.
  • Understanding of safety standards and practices related to bicycle servicing.
  • Eagerness to stay informed about the latest advancements in bicycle technology and repair methodologies.

Work Environment

The role is primarily conducted in a workshop setting.

Physical Requirements

May necessitate standing for prolonged periods and lifting heavy items.

Work Schedule

Flexible working hours, including weekends and evenings, may be required based on operational needs and customer demand.

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