Bicycle Repair Specialist

3 weeks ago

Nottingham, Nottingham, United Kingdom Frasers Group Full time

As a Cycle Maintenance Technician at Frasers Group, your main duty is to deliver exceptional bicycle repair and upkeep services to our clientele. You will guarantee that customers' bicycles are serviced, repaired, and maintained to the highest standards, while also offering outstanding customer service and guidance.

  • Bicycle Repairs: Execute a comprehensive range of bicycle repairs, including but not limited to brake adjustments, gear tuning, wheel truing, drivetrain maintenance, and suspension servicing. Accurately troubleshoot and diagnose mechanical issues.
  • Bicycle Assembly: Assemble new bicycles in accordance with manufacturer specifications and store standards, ensuring they are safe and ready for sale.
  • Service Consultations: Engage with customers to evaluate their bicycle repair and maintenance requirements. Provide recommendations and cost estimates for services.
  • Parts and Accessories: Assist customers in selecting suitable parts, accessories, and upgrades for their bicycles.
  • Safety Inspections: Conduct thorough safety inspections on bicycles to identify and rectify potential safety concerns.
  • Quality Control: Ensure that all repaired bicycles comply with the highest quality standards and safety regulations.
  • Inventory Management: Maintain an organized and efficient workshop, including overseeing the inventory of spare parts and tools.
  • Customer Service: Deliver excellent customer service, including explaining repair work to customers, addressing inquiries, and providing advice on bicycle maintenance.
  • Demonstrated proficiency in bicycle mechanics, including the ability to diagnose and repair a diverse range of bicycle types and components.
  • Prior experience as a bicycle mechanic is highly advantageous.
  • Familiarity with various bicycle brands, models, and components.
  • Strong attention to detail and a commitment to quality craftsmanship.
  • Excellent customer service and communication abilities.
  • Capability to work independently and collaboratively within a team.
  • Understanding of safety standards and practices related to bicycle repairs.
  • Willingness to stay informed about the latest advancements in bicycle technology and repair methods.
  • Work is primarily conducted in a workshop environment.
  • May require standing for extended periods and lifting heavy objects.
  • Flexible work hours, including weekends and evenings, may be necessary based on the store's operating hours and customer demand.
  • Commission-based bonuses across a wide range of products.
  • Monthly Group Rewards and Recognition.
  • Access to a variety of Development Courses with National Qualifications.
  • 40% In-store Uniform Discount.
  • Discounted Gym membership.
  • Group Wide 20% Discount across all Fascia.
  • Ride-To-Work Scheme (Eligibility subject to terms and conditions).

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