Technical Support Specialist

6 days ago


Gloucester, Gloucestershire, United Kingdom i2i Recruitment Consultancy Full time
Job Description

**Technical Support Engineer**

i2i Recruitment Consultancy is seeking two skilled Technical Support Engineers to join their growing team. As a Technical Support Engineer, you will play a crucial role in providing exceptional customer support and technical expertise to our clients.

Key Responsibilities
  • Provide technical support to customers via various communication channels, including face-to-face, phone, and email.
  • Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer satisfaction.
  • Stay up-to-date with the latest technological advancements and industry trends to provide expert advice and guidance to customers.
  • Develop and maintain strong relationships with customers and suppliers to ensure seamless communication and collaboration.
  • Work closely with the sales team to identify new business opportunities and provide technical support to drive sales growth.
Requirements
  • **Technical Expertise**
    • Knowledge of at least two of the following: PDH/SDH, GPON, Cellular/Wireless, and LTE, IP Networks/Infrastructure.
    • Familiarity with a range of test equipment, including optical power meters and light sources, BERTs, cellular scanners, and mustimeters.
  • **Soft Skills**
    • Excellent communication and interpersonal skills.
    • Ability to work effectively in a team environment and autonomously.
    • Strong problem-solving and analytical skills.
  • **Education and Certifications**
    • Telecommunications-related courses or qualifications.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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