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Medical Secretary

2 months ago

Sutton Coldfield, Birmingham, United Kingdom Spire Healthcare Full time

Medical Secretary Role

Spire Healthcare is seeking an experienced Medical Secretary to provide administrative support to our valued Consultants in providing a high-quality service.

The successful candidate will be responsible for providing a proficient and professional medical secretarial service, acting as a point of contact for patient enquiries, and offering outstanding customer service at all times.

Key Responsibilities:

  • Providing an efficient and timely secretarial service to assigned Consultants and associated teams
  • Liaising with private and NHS patients on a daily basis, handling queries and arranging admissions as required
  • Liaising with insurance companies and other external agencies, as appropriate
  • Production of clinic letters, operation notes, and other correspondence
  • Accurate and timely invoicing and payment tracking for insured and self-pay patients
  • Arranging completion of claim forms, if required, with relevant Consultant, ensuring all financial paperwork is kept up to date
  • Developing good working relationships with Consultants, administration teams, nursing staff, and all other hospital departments
  • Managing outpatient bookings, ensuring appointments and clinic processes run smoothly
  • Managing Consultants' theatre diaries

Requirements:

  • Good standard of secondary education with demonstrable literacy and numeracy skills
  • Track record of successful delivery in a similar role, with experience in a wide range of administrative or secretarial duties
  • Previous experience in an identical or similar role is essential
  • Excellent interpersonal and communication skills
  • Ability to build and maintain effective working relationships, both internally and externally

Benefits:

We offer a competitive salary, comprehensive benefits package, and a supportive work environment. Our benefits include:

  • 35 days annual leave inclusive of bank holidays
  • Employer and employee contributory pension with flexible retirement options
  • 'Spire for you' reward platform - discount and cashback for over 1000 retailers
  • Private medical insurance
  • Life assurance
  • Free car park
  • Free DBS

Our Values:

We are proud of our heritage in private healthcare and our values as an organisation:

  • Driving clinical excellence
  • Doing the right thing
  • Caring is our passion
  • Keeping it simple
  • Delivering on our promises
  • Succeeding and celebrating together

Our people are our difference; it's their dedication, warmth, and pursuit of excellence that sets Spire Healthcare apart.