Administrative Support Specialist

3 weeks ago

Matlock, Derbyshire, United Kingdom Derbyshire County Council Full time

Join Our Esteemed Team as a Business Services Assistant

Are you dedicated to delivering outstanding administrative assistance in a vibrant, customer-oriented setting? Do you possess a sharp attention to detail and a talent for resolving challenges? If this resonates with you, we encourage you to consider the position of Business Services Assistant within our Special Needs and Disability (SEND) Transport division.

Position Summary:

In the role of Business Services Assistant, you will be integral to the effective functioning of our SEND Transport operations. Your responsibilities will include supporting the procurement and upkeep of specialized transport services while providing exemplary customer service to our varied clientele.

Primary Duties:

Act as the primary liaison for senior personnel, efficiently filtering and resolving issues. Manage correspondence proactively, ensuring all tasks are identified, monitored, and addressed in a timely manner. Organize transport arrangements utilizing established systems and protocols. Oversee and evaluate contract performance, addressing concerns and escalating complaints as needed. Facilitate meetings, offering administrative support and ensuring follow-up on action items. Provide clear information and guidance regarding policies and procedures within the service area. Cultivate and maintain relationships with internal colleagues, service users, and external contractors.

Ideal Candidate Profile:

Experience: Demonstrated experience in a customer-centric environment, with capabilities in financial oversight and collaboration across various disciplines.

Skills and Knowledge: Exceptional organizational and communication abilities, a solid understanding of data management systems, and proficient ICT skills.

Personal Attributes: Initiative, meticulous attention to detail, ability to perform under pressure, and a commitment to high standards of customer service.

Required Qualifications:

Qualified to Level 3 in Business Administration or possess equivalent experience.

Benefits Offered:

25 days of annual leave plus an additional 5 days after 5 years of continuous service, in addition to bank holidays. Flexible working hours, allowing for up to 2 extra days of leave each month. Opportunities for training and professional development. On-the-job training from a supportive team. Generous local government pension scheme. Guaranteed annual pay increments. Access to a comprehensive well-being package. Cycle to work scheme. Discounts at selected leisure facilities. and more.

Why Work With Us?

At Derbyshire County Council, we are devoted to fostering our employees' growth and well-being. You will be part of a committed team making a significant impact in the community. Experience a supportive work environment with opportunities for professional advancement.

Take the Next Step:

If you are prepared to embrace a challenging and fulfilling role, consider applying for the position of Business Services Assistant and contribute to the success of our SEND Transport services.

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