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Operations Support Associate

2 months ago


Matlock, Derbyshire, United Kingdom Derbyshire County Council Full time

Become an Integral Part of Our Team as an Administrative Support Specialist

Are you dedicated to delivering outstanding administrative assistance in a fast-paced, client-oriented setting? Do you possess a sharp attention to detail and strong problem-solving abilities? If this resonates with you, we encourage you to consider the position of Administrative Support Specialist within our Special Needs and Disability (SEND) Transport division.

Position Summary:

In the role of Administrative Support Specialist, you will be essential in facilitating the efficient functioning of our SEND Transport services. Your responsibilities will include aiding in the procurement and upkeep of specialized transport services while providing exceptional customer service to our varied clientele.

Primary Duties:

Act as the primary liaison for senior management, effectively filtering and resolving issues. Proactively handle correspondence, ensuring all tasks are identified, monitored, and resolved in a timely manner. Organize transport arrangements utilizing established protocols and systems. Assess and review contract performance, addressing concerns and escalating complaints when necessary. Coordinate meetings, offering administrative support and ensuring follow-up on key action items. Provide clear information and guidance regarding policies and procedures relevant to the service area. Cultivate and maintain relationships with internal colleagues, service users, and external vendors.

Ideal Candidate Profile:

Experience: Demonstrated experience in a client-focused environment, with skills in financial oversight and collaboration across various disciplines.

Skills and Knowledge: Strong organizational and communication skills, a solid understanding of data management systems, and proficient ICT capabilities.

Personal Attributes: Initiative, meticulous attention to detail, ability to perform under pressure, and a commitment to delivering high-quality customer service.

Required Qualifications:

Level 3 qualification in Business Administration or equivalent experience.

Benefits Offered:

25 days of annual leave plus an additional 5 days after 5 years of continuous service, in addition to bank holidays. Flexible working hours, allowing for up to 2 extra days of leave per month. Opportunities for training and professional development. On-the-job training from a supportive team. Generous local government pension scheme. Guaranteed annual pay increments. Access to a comprehensive wellness package. Cycle to work scheme. Discounts at selected leisure facilities. and more.

Why Work With Us?

At Derbyshire County Council, we are committed to fostering our employees' growth and well-being. You will join a dedicated team that is making a meaningful impact in the community. Experience a supportive work environment with ample opportunities for professional advancement.

Take the Next Step:

If you are ready to embrace a challenging and fulfilling role, consider applying for the position of Administrative Support Specialist and contribute to the success of our SEND Transport services.

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